Complaints Procedure

Last updated: August 2026

Policy statement

Smart Childcare Agency is committed to providing a professional and high-quality service. We take complaints seriously and aim to resolve them fairly and promptly.

How to make a complaint

Complaints should be submitted in writing to hello@smartchildcareagency.com, including your name, contact details and the details of your complaint.

Complaint handling

We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days. If additional time is required, we will notify you.

Resolution and confidentiality

We aim to resolve complaints professionally and fairly, and we use feedback to improve our service. All complaints are handled confidentially and in accordance with data protection law.